Terms & Conditions

1. Acceptance of Terms and Account Registration

By accessing the DoverPay website, registering for an account, or using any of our available services, you agree to these Terms & Conditions and any applicable policies referenced on our website. If you do not agree with these terms, you should discontinue use of the relevant services.

You agree to provide accurate, complete, and current information during registration and to update your information when necessary. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, subject to applicable law.

• Provide accurate personal and business information.
• Keep your account credentials and authentication information secure.
• Complete applicable verification requirements before using services that require approval.

2. Payment Services and Transaction Processing

DoverPay provides access to payment-related services according to the features, eligibility requirements, and terms applicable to each account. Available services may include payment acceptance, payouts, transaction tracking, and payment integration, where offered and enabled.

Transactions may be subject to verification, processing timelines, service availability, payment partner rules, banking procedures, and applicable legal or regulatory requirements. A transaction request does not necessarily mean that the payment has been successfully completed. Users should review the transaction status and retain relevant payment records.

3. Fees, Refunds and Settlements

Applicable service fees, processing charges, payout charges, settlement conditions, and other commercial terms will be determined by the pricing or agreement applicable to your account. Please review the relevant information before initiating transactions or using a particular service.

Refunds, reversals, disputes, failed transactions, and settlement adjustments may be subject to the applicable payment method, transaction status, payment partner procedures, and relevant law. Where a service-specific refund or settlement policy applies, that policy should be read together with these Terms & Conditions.

4. Acceptable Use, Security and Compliance

You must use DoverPay only for lawful business activities and in accordance with applicable laws, regulations, payment network requirements, and the terms governing your account. You must not use the platform to facilitate fraud, unauthorised transactions, prohibited activities, or attempts to disrupt the service.

DoverPay may take appropriate action where permitted or required by applicable terms and law, including requesting additional information, restricting access, delaying transactions for review, or suspending services where necessary to address security, compliance, or operational concerns.

• Do not submit false, misleading, or unauthorised account or transaction information.
• Do not attempt to bypass security checks or interfere with the platform's operation.
• Cooperate with legitimate verification and compliance requests applicable to your account.