At DoverPay, we value your privacy and are committed to handling your personal and payment-related information responsibly. This policy explains how information may be collected, used, stored, and protected when you use our website and payment services.
When you visit our website, create an account, contact our team, or use DoverPay services, we may collect information necessary to provide and maintain our services. This information may include your name, email address, phone number, business details, account information, and communications submitted through our website.
When you use payment-related services, relevant transaction information may also be processed, depending on the service you use. Where applicable, identity verification and business verification information may be collected to meet legal, regulatory, fraud-prevention, or service requirements.
DoverPay may use collected information to operate and maintain its website and services, manage merchant accounts, respond to enquiries, provide customer support, and communicate important service-related updates.
Information may also be used to help verify accounts, monitor transaction activity, identify suspicious behaviour, maintain platform security, resolve disputes, and comply with applicable legal or regulatory obligations. We aim to collect and use information only for legitimate purposes related to our services.
Payment transactions may involve banks, payment networks, financial institutions, technology providers, and other authorised service providers, depending on the payment method and service being used. Information necessary to process or verify a transaction may be shared with relevant parties for these purposes.
DoverPay does not authorise the use of personal or transaction information for unrelated purposes. Third-party services may operate under their own privacy policies and terms. Users should review those policies where applicable.
We take reasonable measures designed to protect information against unauthorised access, misuse, alteration, disclosure, or loss. Access to information should be limited to authorised persons and service providers who need it for legitimate operational, support, security, or compliance purposes.
No website, digital platform, or method of data transmission can be guaranteed to be completely secure. We encourage users to protect their account credentials and notify us if they suspect unauthorised access to their account.
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to raise concerns about how your information is handled. These rights may be subject to legal, regulatory, transaction-record retention, and other applicable requirements.
To submit a privacy-related request or ask a question about this policy, contact us using the details provided on our website's Contact Us page. We may need to verify your identity before responding to certain requests.
DoverPay may update this Privacy Policy from time to time to reflect changes to its services, practices, or applicable requirements. Any revised version will be published on this page with an updated effective date where appropriate.
DoverPay helps businesses manage their payment activities with greater clarity and convenience through a centralized merchant experience built around everyday payment operations.
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